Returns & Refunds

Our Return Promise

We hope you love your purchase — but if something’s not quite right, we’re here to make things easy. Below is everything you need to know about returning an item to Quorisa.

How Returns Work — Simple & Straightforward

You have 30 days from the day your order arrives to send it back. Just make sure your item is in unused condition, with original tags and packaging intact.

Here’s how to start your return:

  1. Reach out:
    Email our team at info@quorisa.com and let us know what’s going on. Questions? Ask away — we’re here to help.

  2. We’ll guide you:
    You’ll receive the Chinese return address and any details you need from us.

  3. Pack it up:
    Secure your item(s) in the original packaging or something similar. You’ll handle the return shipping — including printing the label and covering the cost.

  4. Send it back:
    Use a trackable shipping service. We’re not responsible for items lost in transit, and we want your return to arrive safely.

  5. We’ll keep you posted:
    Once we receive your package, we’ll send you a confirmation.

  6. Refund time:
    Your refund will be issued within 5 business days, back to your original payment method. Timing may vary depending on your bank.

Exchanges

Prefer something else? Once we’ve received and checked your return, we’re happy to offer an exchange — if the item is in stock. Just let us know, and we’ll help set it up.

A Few Things to Keep in Mind

  • Return period: 30 calendar days from delivery.

  • Condition: Items must be unworn, unused, and in original condition.

  • Return label: You’ll need to arrange and print your own return label.

  • Shipping costs: These are at your own expense. A small return package typically starts at $10, depending on size and courier.

Partial Refunds & Exceptions

In some cases, only a partial refund may be possible — for example, if:

  • The product shows clear signs of use

  • Parts or packaging are missing

  • The return arrives late or damaged

If you’re unsure whether your item qualifies, contact us first — we’ll be glad to take a look and guide you.

✉️ Email us:
info@quorisa.com
(Monday to Friday, 9:00 AM – 5:00 PM)

💬 Text us:
 +44 07350328575

📍 Address:
Company Number: 77239767
21 Yiu Wah Street
Causeway Bay
Hong Kong

💬 Prefer online?
Use our contact form — we typically reply within 24 hours.